AVOID AT ALL COSTS AND BUY A RIDGE!!!
AVOID AT ALL COSTS AND BUY A RIDGE!!!
As per many other 1 star reviews, I have yet to recieve my shield wallet which was ordered on 17th August 2025. Following an email i had a reply noting standard shipping would be no more than 9 working days.
The tracking link was then sent to me, and hasn't updated once.
Another email later and the same person (Josh - more than likely AI) replied and stated they would look into this and reply with an update within 5 working days.
Today is the 5 working days, and I've had no reply or update.
I will now be raising this with my bank.
Absolutely poor customer service and I have no doubt this is a complete scam.
AVOID AT ALL COSTS AND BUY A RIDGE!!!
Reply from Shield Wallet
Hello Paul,
I'm sorry to hear that. Please email us at info@shield-wallet.com with your order details so we can assist you and work toward a resolution promptly. Your satisfaction is important to us. We will wait for your email.