Ellie was great 5 stars but it took too…
Ellie was great 5 stars but it took too many trys before I reached someone to help me so process is 5 stars.
Had a problem with the electric box cable from box to battery on my XIX trolley. I used the internet total of 5 times trying to get a replacement kept getting the cable for the battery. so I made my own and got it to work. Then I received a message form Ellie. She was great and I received the right cable for the electric (Bluetooth) box in about 5 days. Put it on and I am back to golfing.
Reply from Stewart Golf USA
Thank you for sharing your review. We’re sorry to hear it took several attempts to get the correct part at first, that’s certainly not the experience we want for our customers. That said, we’re really pleased Ellie was able to step in, resolve the issue, and get the right cable out to you quickly so you could get back on the course.
For any future assistance, the quickest and most effective way to reach our Customer Care team is via the dedicated support page on our website.
We’ll also be sure to share your kind words with her and also take your comments on board as we continue to improve our service. Thank you for your paitence and for being a Stewart Golf customer.