3 weeks as a new customer and I've cancelled
I'm week 3 into being a new customer and that's as far as I've got, subscription now cancelled.
Week 1 - 2 missing vegetables from one meal and a whole add on item missing.
Week 2 - another item missing, a recipe card and part of a add on missing.
Week 3 - another recipe card missing.
All were credited but the conditions to use credit are after you are out of the promotion which is naughty. After speaking direct, I did get a refund but unfortunately you've lost me now. I would dread to think what your losses are like as a business.
Reply from Green Chef UK
Hi Gemma,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
-Ann