Lack of Resolution

My package has been at the Indianapolis facility since August 14, and I have yet to receive any updates regarding its delivery. Despite multiple attempts to get answers, no one seems to know why it hasn’t moved, and I’ve only been told that the issue will be escalated. If there’s no resolution within five days, I’ve been advised to contact the shipper for a refund.

This item was intended as a gift, and I’m deeply disappointed that it hasn’t arrived. Based on this experience, I cannot recommend this company, as the lack of communication and accountability has been extremely frustrating.