JOHN G

I purchased a policy several years ago to cover my incoming water lines & outgoing sewer lines to my home.
I noticed a spike in my water bill & contacted ONCOURSE the parent company of American Water Resources. They sent a plumbing company to my home to search for a leak in my underground home water line. The plumbing company first thought the leak was due to a faulty "pressure reducing valve" in my incoming water line. The replacement part was quoted by the plumbing company at around $750- To my shock, I was informed that this specific link/part of my water line was NEVER covered by American Water Resources aka "Oncourse". I was also informed that other warranty companies DO indeed cover that expensive part. I read my policy & also sent it to my attorney for clarification. He pointed out their fine print in the policy. Notice the wording of your policy: "EXCUDED: Exclusions include, but are not limited to." That is where the company (IMO) can deny coverage on anything that they choose. It's a gray area that caused their refusal to cover that expensive part. I was informed that other warranty companies including Home Serve DO indeed cover that part! I will also add that this company outsources most of their claim phone calls. They are very hard to verbally understand & in my specific claim first assured me the part WAS covered & not to worry. I asked for a supervisor who then told me the part was NOT covered. These rep's are mostly hard to understand & often rude. I notice here they have some excellent reviews & maybe they are correct. But in my case, I found this company horrible to deal with when I needed them to cover what I thought I was paying for. I'll leave you with this. For your peace of mind, do your own research & study of these many home warranty companies & consult an attorney if possible so you will not be shocked like myself. I assumed that this must have been a solid company because their insert were included in my utility bill. Foolish assumption on my part. Be wiser than I was & find a good company who will not only take your hard earned money & deliver the repairs you need without some bad surprise that I received from American Water Resources aka "An Oncourse Company."

I began using Ooma in around 2013. During those early years all seemed to go just fine. I must add that I have been an Ooma "Premier" account user all of these years. Once every year I have to call & negotiate a lower price. The $136- is auto billed. Every year I have requested a $40- refund to apply to the $136 making my cost around $96-....Some years they have tried to decline the offer for credit, yet they state "We can only do this one time".
or "This is the last time we will honor this". I have friends that I have referred to Ooma & obtain a referral credit. Those have been nightmares! That was getting Ooma to pay me what was promised. That was around 2022. I would not give up until I was credited what I was promised. Finally, they did it.
There have been some very poor technical issues within the past year plus.
Try to picture this......I make an outgoing call from my Ooma phone. On my end when the number is called NOTHING HAPPENS. While at the same time the person I'm calling hears their phone ringing & My name on Caller ID & of course there's nobody there when they answer. I will sometimes have to re place the call again several times having the same result. My other friends using Ooma have the same issue. Imagine this.....The person I'm calling has been annoyed once maybe five times with their phone ringing & me not there. Many times by the time the call actually connects, the person is annoyed blaming me for constant rings over & over. I've alerted my friends about this "Ooma Quirk" but when it comes to calling a business or someone I don't know, they can become very angry, blaming the multiple calls on ME. I made an attempt to get Oomas "Support Tech Team" to assist. After dealing with them for nearly a full week, nothing was resolved. The reps attempted to blame it on my phone etc. I am a licensed engineer & know enough to realize that the problem is somehow within their network! Remember, this happens frequently with others that are Ooma referrals from ME. Be aware this is a random issue & is not constant, yet poor unreliable Ooma service. No doubt many of you reading this have experienced this very same issue.
HERE IS WHAT DISTURBS ME GREATLY:
The Ooma reviews of leaving Ooma only to be constantly billed AFTER canceling their service. This began happening somewhere over the past 10+ years. To read one horrible review after another sickens me. No doubt when I choose to cancel my Ooma service, I will be in the same boat that many of you have found yourself in. Then the former Ooma customer has to spend countless hours with their bank and/or The Better Business Bureau to prevent their money being stolen from this company. Yes, I have read the many nightmares good honest folks have had dealing with this shameful theft. Therefore, I would NEVER EVER recommend this deceitful company again. I feel so bad for ever having my friends engage with this company & their horrible antics. Because one day I too will become their next victim!
My advice is be very aware when cancelling your service & watch your bank statements carefully. Sadly there are some who have not noticed this Ooma billing after cancelling service many months or years.
BOTTOM LINE FROM ME A 13 YEAR CURRENT OOMA USER.
For your peace of mind do not go near them. I am trying to find another VOIP provider that is honest & ethical yet at the same time provides the same VOIP Services. I have a company in mind, but I have not yet contacted them. FYI, I tried "Magic Jack" some years back & I won't even delve into that saga here. In my opinion, they are not an option. Ill leave that there.
Final thought.....If you have been falsely billed by Ooma, talk with your bank & file a complaint with the BBB. Again, when I began with Ooma their reputation was clean & the service was endorsed by well known tech hosts on national radio stations.
My Best To All Who Have Been Abused By what is still called Ooma. Leaves me shaking my head. Thank you again for reading.