Above and beyond customer service for a problem that wasn’t their fault or their responsibility to fix!
Rowan was quick to respond to my inquiry about replacement valves for our cups that my daughter’s daycare misplaced during washing. While they didn’t have the valves to replace mine (which I would have gladly paid for), Rowan ordered me a replacement set of cups. Above and beyond customer service for a problem that wasn’t their fault or their responsibility to fix!
September 1, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Grace,
We always try to go above and beyond to support parents and babies. We are happy to see this has translated in your interaction with us.
Thank you for your feedback, it means a lot to us!
-Tommee Tippee