Kuheli Darshan

A deeply disappointing experience with MMT — misguidance, negligence, and zero accountability.

Despite raising concerns well in advance, MMT representatives failed to verify critical travel details, misled us into unnecessary expenses, and consistently dodged responsibility. Each interaction — from Shweta’s lack of due diligence to Shefali’s narrative twisting, Ginni’s insensitivity, Shoba’s dismissiveness, and Kuber’s coercive tactics — reflected a pattern of unprofessionalism and disregard for customer welfare.

Instead of resolving the issue, MMT prioritized closing tickets and deflecting blame, causing financial loss and mental distress. We demand a full refund and insurance reimbursement, and urge senior management to take accountability. If unresolved, we are prepared to escalate this legally and publicly.

MMT must stop hiding behind policies and start valuing its customers.

MakeMyTrip has completely failed as a company — from its management to its employees, including the CEO & co-founder who don’t even bother responding when tagged publicly. My ₹1.37 lakh refund has been mishandled with lies, harassment calls, and unethical behavior. Their employees are unprofessional, their policies are unclear and used only to cheat customers, and their silence shows negligence at the highest level. Shame on MMT for treating customers this way — a brand built on scamming, harassment, and zero accountability. Customers, beware!