Can’t leave negative reviews on their website
Delivery took a super long time and then I had to pay another $5 at the post office because they sent it with postage due. But my real issue is that I gave a 2 star review on their website and it never posted. They do have a FEW lower star reviews, I’m assuming they let a few through to make it seem legit. The glp1 patches don’t work very well. The others that I have tried I like. Could be placebo, who knows, but the dopamine one has been great. But I can’t get past not letting people post honest reviews
Reply from Kind Patches
Hi Kristin!
Thank you for your feedback! We truly appreciate you taking the time to share your experience with us.
We’re really sorry to hear about your experience, and you’re absolutely right to be upset. Having to pay extra at the post office on top of already waiting too long for delivery is frustrating and shouldn’t have happened — that’s on us to make right. Please reach out to us at hello@kindpatches.com so we can get to the bottom of that additional postage charge and make sure it’s properly resolved for you.
On the review side, we want to be transparent and reassure you that we do publish honest feedback, both positive and negative, and we’re sorry if it didn’t feel that way. We verify all emails and reviews to ensure they are legitimate and tied to real customers — but if your 2-star review wasn’t posted, then that’s a mistake on our part, and we take responsibility for that. Your voice and experience are just as important to us as anyone else’s, and we want you to know that feedback like yours helps us improve.
We also hear you on the patches themselves — it means a lot that you found some benefits with the Dopamine Patches, even if others like the GLP-1 Patches didn’t deliver the results you were hoping for. That honesty helps us refine what we offer so expectations better match outcomes.
Thank you for calling this out. We’ll do better, both in making sure your orders arrive smoothly and in ensuring your feedback is heard and respected.
Your feedback is important to us, and we’ll continue to work on improving our products to meet our customers' needs.
Thanks again for sharing your thoughts with us.
Best wishes,
Kind Patches Customer Care