Unpleasant surprise
I was OK with the customer service and the candle products. However, on my most recent trip to the Flagship store, I had a disturbing experience. In the Christmas display area, there was a very small collection of religious creche figurines and related statues were in a tiny room off to the side. I almost walked right by it. When I went a little further into the Christmas display area, I turned a corner only to see a massive display of what I can only describe as demonic figurines and statues set up in a very large area. The display was jarring, dark and ugly. This was not the normal 'scary' Halloween display. It was in the Christmas area and it was horrid. I've been a customer for over 20 years. I won't be going back or ordering from them again.