Disappointing Experience with Borsalino
I purchased a beautiful Borsalino Federico straw hat from the Borsalino Salon in Florence that I wore proudly during our recent trip to Tuscany. Unfortunately a reckless fellow passenger crushed it with his overstuffed suitcase in the overhead bin on our flight home. I reached out three times to Borsalino Customer Service and received no response. I was asking for advice in restoring the piece but none was offered. I have considered re-purchasing the hat, but am not inclined to do so from a company that cares so little about its customer’s satisfaction. A shame for such an iconic brand
June 25, 2025
Unprompted review