Poor product quality, much worse customer service
WARNING: Lifetime guarantee mentioned was not honoured.
Overall product quality is good, but one of our four pots almost immediately discoloured and faded. In addition one of the handles turned a burned colour within a week or two. We asked for a replacement but was told no, then offered a small refund as a ‘gesture of good will’. When we questioned the lifetime guarantee we were told it didn’t apply as we’d “misused’ the product, despite that not being true or ever even questioned. When we gave up and said we’d simply accept the refund to be done with this, they they stopped responding entirely and didn’t honour their offer.
Overall a terrible experience and a really poor customer service response. Whilst the pots that are still usable are fine, I would personally never buy from this company again - anyone who offers a guarantee and then immediately discounts it is not to be trusted.