Anon

No refunds, and you have to pay to return an item. Pretty silly considering there’s no store to actually go and try things on. So if I want to try a few for an event and return whatever I don’t like, it’s not possible. Also the sizes aren’t consistent which means there’s just too much back and forth.

I booked through Expedia choosing the option for airport collection as I didn’t want a shuttle. This was for Athens. Regardless of this I still had to walk to a shuttle pick up and wait for an hour for the driver, he drove us 15 minutes away to a place called Abby car. It wasn’t even called Zezgo (I guess they changed their name due to bad reviews). I was then charged 1000 euro for a holding deposit. I didn’t experience this anywhere else in Europe.. so basically I couldn’t use my credit card overseas. It took several days after I dropped the car off to see the funds back in my account. There were several customers picking up cars at the same time and all were upset and complaining… the staff couldn’t care less.

What happened to in store customer service? No hello, no can I help you, I tried on several pants trying to get the right fit and I was in and out of the change room putting items back and fetching sizes myself. Mid city centre.. terrible staff.