Fanny

They tried to give us a smaller car than the one we had paid for. We then had a car that broke down on the 4th day (major engine problem with red light, air conditioning failure). We had to go back to the airport to get another car (a lost vacation day). No commercial gesture, nothing and we were given a dented car. At checkout, they charged us €150 for a scratch that was mentioned at check-in. These are dishonest people who count on the fact that your insurance will reimburse you for the money they take from you (they clearly told us this several times).