Brought a hybrid knit jacket to find it…
Brought a hybrid knit jacket to find it had a hole on the front
Description said very good condition and hole was not mentioned. Sent it straight back and got a refund . I see they have the jacket back on the website for the same price still?
Reply from Label Source
Hi Mick
Thank you for your feedback. We’re sorry the jacket you received wasn’t up to expectations. This is exactly why we have a clear refund policy in place - we never want anyone to feel stuck with an item they’re not happy with, and refunds are issued straight away when returns come back to us.
All of our pieces are pre-loved, and while we aim to describe them as accurately as possible, occasionally something can be missed.
We’re glad your refund was processed quickly, and we appreciate you sharing your experience - it helps us continue improving.