I ordered my mules and the wrong pair…
I ordered my mules and the wrong pair of shoes arrived…so had to go through the whole process of buying again and then post the wrong ones back again.
Whereas I got the right ones this time and I love them,I only got refunded for the shoes and not the shipping and the return shipping which put me out of pocket of €30 for something that wasn’t my fault.
The customer service was really good and the refund for the shoes is on the way…I still had to pay for shipping and returns for a pair of shoes I didn’t order.
Cant fault anything else..love my order,shoes are great and comfy.
Not sure if I’d buy online from them again.
Reply from Jonak
Hello,
We are truly sorry for the inconvenience you experienced with your order. You are absolutely right, it is not normal that the return fees were charged to you for a pair of shoes you did not order. We completely understand how frustrating and disappointing this situation must have been.
We have immediately forwarded your concern to our customer service team so that they can review the situation and take the necessary steps to correct this error as quickly as possible. We want to ensure that such issues do not happen again and that our customers feel confident and supported when ordering from us.
We’re delighted that you are enjoying your shoes, and we sincerely appreciate your patience and understanding while we resolve this matter. Your feedback is extremely valuable to us and helps us improve our service for all our customers.
Thank you again for sharing your experience with us, and we hope to provide you with a seamless shopping experience in the future.
Best regards,
The Jonak Team 🤍