I am extremely dissatisfied with the…
I am extremely dissatisfied with the customer service I received. Despite my efforts to resolve the issue, the company was unhelpful and showed a lack of concern. Furthermore, their shipping partners are unreliable and should reconsider their business practices. I had provided specific delivery instructions, which they failed to follow, resulting in the theft of my package. To make matters worse, the company refused to provide a refund, citing their policy. I find this unacceptable, especially after providing proof that the package was not delivered as instructed. As a frequent customer, I expect a higher level of service and understanding from Shein. Unfortunately, this experience has led me to reconsider my business with them.
Reply from SHEIN
Hello, sorry for any inconvenience.To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar (https://us.shein.com/robot?page=navigationBar.)Please type your question directly in the message box to get an answer or solution.Or you can contact Customer Service by app.Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️