Sent items back (due to sizing) within…
Update 29/08/25
Okay got my money back! Pleased with the outcome and resolution!
Update 28/08/25
Okay so I got a response from messaging their instagram page, so I would definitely recommend that approach if you aren’t receiving any emails. I didn’t get money back but I got store credit, honestly not ideal as I did send it within the timeframe but international logistics made that impossible. Have changed to 3 stars due to response and some resolution.
Original review:
Sent items back (due to sizing) within the correct timeframe, paid £30 to ship internationally back to Australia, item has been signed for but no refund 🙃 Im expecting around £180 back - Ive lost around £70 already in taxes and posting back, which Im happy to accept as it was my decision, but not sure why they won’t refund me back the dresses they now have… they also aren’t answering any of my emails. I would be cautious buying here unfortunately 😢
Reply from Showpo
Hi Erin,
Thank you so much for taking the time to leave a review.
We’re so sorry to hear about the trouble you’ve had with your recent return. We understand how frustrating it must be to have sent your items back within the correct timeframe, only to be left waiting for your refund especially after covering the high cost of international postage. This is not the experience we want for our customers, and we sincerely apologize for the lack of communication along the way.
Our records show that one of our representatives has reached out to you regarding this matter. We kindly ask that you check your inbox for their response.
Kindest,
Showpo.