Worst experience ever
I just had one of the most unprofessional experiences ever. I called for assistance and a male representative answered the phone—only to immediately start laughing. Not just a chuckle, but full-on laughing for nearly a whole minute. I said "hello" multiple times, thinking it was a bad connection or a mistake, but he just kept laughing and said nothing. I eventually had to hang up.
This is completely unacceptable behavior for any business. It was rude, immature, and incredibly unprofessional. I expect better and won’t be calling again unless I know this issue is taken seriously.
Time of call : 16:15
Date: 20/08/2025
Reply from ERS
Hello Mohammed,
Thank you for leaving a review. We have sent a request asking for further information about your complaint via Trustpilot. Please reply providing us your ICE reference number so that we can find you in our system and resolve your complaint or send us an email on complaints@iquw.com.
We look forward to hearing from you.
Thank you.
ERS Team