I waited more than 5 hours for a…
I waited more than 5 hours for a medical professional to chat with me. Also, I basically self-diagnosed and self-prescribed. When I said, "this is what I think it is", they prescribed medication. When the medication was too expensive, I said a pharmacist suggested this, and they prescribed what the pharmacist suggested. I appreciated that they listened but when using my previous insurance company, it was a much more formal process with a much more in depth conversation about my needs, symptoms, etc. In the future I am unsure if I will use this method or just go to urgent care.
Reply from K Health
Hi Cassie, we apologize for the long wait times that delayed your treatment. Before patients are connected to a provider on our platform, they are given the information that patients enter into the symptom checker and review it before determining their assessment. Please be assured that our providers are all extremely knowledgeable, professional, and give each patient their full attention. We hope you will give K Health a try again!