I accidentally bought eSIM for device which doesn't support this
I accidentally bought eSIM even though I didn't checked if my phone support the eSIM. When in the end I realized that the phone doesn't support this I contacted help center and they helped me to return my money in wallet in application to be able to use it when I get the right device for something like that. It was great to know that I didn't spent money for nothing. Thanks again for help and support.
Reply from eSIM Card
Thank you for sharing your experience, Ana. We’re glad our support team was able to assist you and return the funds to your in-app wallet so you won’t lose your purchase. It’s great to know you’ll be able to use the balance once you have a device that supports eSIM. We appreciate your kind words and look forward to keeping you connected when you’re ready.