I tried Mint after 15 years as a…
I tried Mint after 15 years as a Verizon customer. I wanted to see how the coverage worked in my location and how responsive the service was. Now I'm thinking about buying new phones for my daughters and I don't qualify for any deals because I'm not a new customer. It's disappointing that you wouldn't offer an incentive to existing customers to keep them using your service. I'm now more likely to jump ship when I see a good phone offer.
Reply from Mint Mobile
Hello,
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced in getting a promotion for a new phone.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. Have a great day!