Unexpected extra delay in shipping
When I ordered my sectional, the site said that it'd ship in 12 weeks from Seattle. I confirmed that timeline with customer service.
A few days after my order was confirmed, someone from Interior Icons support told me that it wouldn't ship for _16 weeks_ and tried to tell me it was always that estimate.
I find that bait and switch to be so disappointing. I was already on the fence about this order because of the long timeline. The extra month of delay is not cool.
Reply from Interior Icons
Thank you for reaching out and sharing your concerns. We understand how important clear timelines are when placing an order.
After reviewing your order, we can confirm it was placed with a late November delivery estimate, and that timeline has not changed. We’re sorry for any confusion and truly appreciate your patience as we prepare your sectional for delivery.
– The Interior Icons Team