Is this a scam?
I have paid and so far I had no received any details about the insurance aside of a number, and no documentation of it. I wonder if it was a scam. The webpage is very poor and even if it says after payment "here is your documentation" there is no document to download, and it doesn´t say that you are going to receive the documentation by email or not.... I´m still waiting...
Reply from Fit 2 Trip
Hi Agustina,
Thanks for your review.
We’d like to start by reassuring you that Fit2Trip is not a scam — we are an established and successful travel insurance provider who have been helping customers across many countries for years. We take pride in resolving any issues quickly and making sure that our customers receive the help they need.
We understand you left us a negative review after experiencing difficulty locating your insurance documents.
As soon as we heard from you, we resent your documents to the email address linked to your policy. We have noticed that this email address is different to the address from which you have contacted us about this issue, so please double check that you are looking for your documents in the correct inbox.
If you still cannot locate them in the associated inbox or in your junk, please contact us directly at info@fit2trip.com so we can investigate further.
Our aim is always to make the process smooth and straightforward, and we’re here to make sure you have everything you need for your trip.
Many thanks,
Jasmine
Fit 2 Trip