Terrible Customer Support Experience
EpicNPC by itself is a decent forum with moderation.
However, their Customer Support system can only be called a diaster. My account, a verified one with multiple years of regular use, apparently triggered something on their system after I attempt to change my email. Which promptly lead to an account suspension.
Cool, I thought, maybe we can work this out. But what awaits me is the worst CS experience I ever had (thought I had seen the worst). My inquiry get picked up and I was told my account tripped their detection filters. Not ONE explanation was ever provided on what, why or how this "filter" operates. If you get it, you're finished.
As I attempt to ask for what solution there is, the CS agent told me I need to provide an account on another website that has 10+ feedbacks and active over 6 months. Why? None of that was mentioned in forum rule, nor are there any alternatives. As I ask for other alternatives, the ticket got instantly closed as if the agent is on a KPI run to close as many tickets per day as they can. Any further tickets immediately get closed as I get told to try to appeal again 6-MONTHS later. No excuse, no reasoning, I got slammed the door in my face just because I failed to have another account on another arbitrary website to appeal a ban on EpicNPC. Never have I seen such a requirement, nor have that been written in the forum rule. And the 10+ ratings, really? How does a small time seller even have that many ratings to prove? I thought it's a forum to sell a game account not a physical storefront.
Anyway, it's still a good forum if you're surfing for listings, but god forbid you ever have to contact their CS. Definitely EpicNPC will remain in my book for having the worst CS system.
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Updated: After my review went live, I got in contact with CS again and it was supposed to be an incorrect response from epicNPC and my account situation was solved. I wouldn't call this a great experience, but in the end things still get resolved within 24 hours. My rating will reflect the appreciation in their quick response, but it will be neutral.
Reply from EpicNPC
I'm sorry, we do not provide information about our alerts or security checks as this would only help bad actors bypass our systems.
I have reviewed your support ticket and it seems the incorrect action was taken. Your account has been reopened. Sorry for the inconvenience.