Shady business practices
We used Northern Relo for a move from IN to GA recently. I was also talking to a couple of other companies at the time, one of them quoted me about the same price as Northern Relo and had a much better reputation (Asher Movers). The reason I ended up booking with Northern Relo is because the guy on the phone (Chase) said that they go this route all the time and "we have to say 7-10 days but it should only be 2-3 days". I really needed my things in time for my medical school clinicals. We were moving on 7/28 and I didn't need to start clinicals until 8/5. I thought 7 days should be PLENTY OF TIME to get my things. We were quoted 1400 and after reading a bunch of reviews online, I mentally prepared myself for it to end up being much more. We don't have that much stuff (about 600cuft) and it ended up costing us $2500 before they would load the truck I had to sign a new contract (US SAFE MOVING is the company they used to move us). Honestly that would have been fine if things went smoothly and I felt like the company was honest. After 7 days I sent an email that our things hadn't arrived and it cost me a lot of money to go out and buy all new medical supplies, clothes, white coat etc for my clinicals because everything was on the truck. I asked for a discount on the cost of everything and of course, crickets. Every time I called, emailed asking for an update I never got a call or email back. When I booked the service with Chase on the phone he said "you'll be dealing with me from start to finish" and I never heard back from him not once when I called and emailed throughout those 8 days. They delivered our things on the 8th day which seemed ridiculous it took that long. Our stuff was thrown all over the truck, a rocking chair thats been in the family for years was busted, and our lamp was busted. Its really just the shady business practices and lack of communication that pisses people off, not being honest up front. I feel like I got lucky compared to others when I read others reviews. One of the other moving companies advised me NOT to use this company and sent me their BBB rap sheet. They seem to be more well known for shady business practices. Just warning you do NOT use this company.