Ordered 3 items 2 came as described and…
Ordered 3 items 2 came as described and were great, the last item a Prada trousers came in a different size as advertised and I still have to pay for return even though it is not my fault
Reply from Label Source
Hi Will,
Thank you for your feedback. We’re glad to hear two of your items were perfect, but we’re very sorry that the Prada trousers were listed with the wrong size. Mistakes like this are rare, but they can happen when dealing with one-off, pre-loved items.
In cases where an item is incorrectly described, you will of course not be charged for the return - we cover that ourselves. Please contact our customer service team if you haven’t already, and we’ll ensure this is resolved quickly for you.
We appreciate your understanding and are always working to make our listings as accurate as possible.