Julia

I didn’t even want to give them a star tbh.

I ordered a seat cushion last Monday and in error (due to be being bombarded with pop-ups trying to sell me lots more items) I accidentally accepted an extra item at a cost of £18, which I didn’t want . There was no option to confirm the order before it was placed or remove the item myself . Payment was taken immediately.

I phoned the customer services number and was assured the order would be modified and the item removed.

The item was not removed and a day later I got an offer of a 30% discount on the unwanted item , because it was too late for the ‘state of the art’ warehouse to modify it.

I enquired about the returns process and it appears there isn’t one, except taking your chance at the post office sending a bulky footrest back to a company based abroad.


I accepted the 30% discount yesterday , and , guess what, that has been declined and they are now only offering 20% discount.

I really have lost all patience with this company . Allegedly my parcel is on the way , and although I suspect the products are good , their policies and customer service are zero star.

There are lots of good products of this type out there and I would give this company a wide berth in future

Update 14th August . I have now been contacted by customer services who have offered a full refund with no need to return the extra unwanted item. Thank you

The order also arrived today and the seat cushion is very good