Poor quality products
Poor quality products. Purchased a MX keys keyboard few years ago at a premuim price. One Key cap eventually came off and the keyboard still is in new condition. Reached out to support only to be told it cannot be replaced as its out of warranty. I did not want or expect a replacement but rather a repair or new key and hinge which I would off gladly paid but only to be informed they don't do have a repair or service centre. Wish they offered better service like some of their competitors.
Reply from Logitech
Hello, Shameel! Thank you for sharing your experience with us. We're truly sorry to hear about the issue with your MX Keys keyboard and the challenging situation it caused. We understand how disappointing it can be when a product doesn’t meet expectations, especially one purchased at a premium. While our warranty policies have certain limitations, we genuinely appreciate your suggestion regarding repair options and will pass this feedback along to our dedicated teams. Your input helps us explore ways to improve our support offerings in the future.
