Terminated Fox and Sons as my agents
I used Fox & Sons (Sequence) to manage my property and I’ve now terminated them after a string of unacceptable failures.
Their only redeeming quality was that they used to find tenants relatively efficiently, but even that fell apart recently. I was told a new tenant had paid a holding deposit and would be moving in. Nearly three weeks later, I chased for an update only to be told, casually, that the tenants had decided not to move in “a few days ago.” No one bothered to inform me.
On top of that, they approved and paid a contractor who only did part of the quoted job—without my consent—and failed to tell me until after the invoice was paid. The job included installing an extractor fan, which they skipped entirely. I later found out the work they did do involved painting a bathroom that’s almost entirely tiled, using a contractor located two hours away. Complete mismanagement.
This wasn’t a one-off. Over the years, I’ve had other issues with both the branch and Sequence’s property management team—ranging from delayed communication to unclear billing and reactive service. I gave them the benefit of the doubt more than once, but this most recent experience made it clear I couldn’t trust them to manage my property professionally.
Fox & Sons’ property management (operated through Sequence) is disorganised, uncommunicative, and lacks basic accountability. They failed to act in my interests, ignored clear responsibilities, and treated major decisions as afterthoughts. After this experience, I wouldn’t recommend their services to any landlord.