They are so professional about their quality of food and way to deliver it. I had Farmers dog before but I really prefer everything about Ollie. Not that the other brand is bad, but I like Ollie better. My dog too.
I always buy Penhaligon's products. This time I had an issue with the webpage, I was not able to personalize a gift for one glitch in their web, apparently. I chatted online and Justine C followed up the issue with me. She was very nice and kept me informed about the problem with the personalization system abroad. Justine was very polite and efficient. Unfortunately, we still cannot personalize from the USA.
July 22, 2025
Unprompted review
Reply from Penhaligon's
Good morning Julieta,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive customer experience with Justine. We will be sure to pass this lovely feedback onto the team! Please note that our engraving service is now up and running in the US! Our apologies for the inconvenience caused on this occasion.
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Penhaligon's, we wish you a lovely day.