They do not add reward dollars back to account on return
While I do love the product they have a practice that I totally disagree with and have never seen any other company do.
I ordered a purse using my rewards + extra $$. When received it really wasn’t what I wanted. I returned the item and they credited my account the extra $$, but not the reward dollars. The was $70 in rewards. I have searched their website and could not find anywhere that it says this. I called and they just responded that rewards are not refunded. I earned those from all the purchases I have made.
May 16, 2025
Unprompted review