One of the worst management
One of the worst management
This is a shit company trying to take all your money by giving fake contract terms and conditions avoid this company. Recently trapped by this company and they also show fake properties.
Reply from Woodfell
We’re sorry to read this review, as it does not reflect the facts of the situation or the way we conduct business.
This individual applied to rent a property, and their offer was accepted promptly following successful referencing. As is standard, we issued our Assured Shorthold Tenancy (AST) agreement for a 12-month term. Our tenancy agreements are drafted and regularly updated by specialist solicitors to ensure full compliance with current rental legislation in England and Wales.
After receiving the AST, the individual raised concerns that certain clauses differed from the agreement in their current accommodation—such as ours being a fixed-term tenancy rather than a periodic one. We clearly explained that tenancy agreements can differ from one company to another, and that our terms reflect both legal standards and property-specific requirements.
Over the next few days, the applicant raised further questions regarding clauses that are commonly found in professionally managed tenancy agreements. We provided clear explanations each time. Ultimately, the applicant chose not to proceed, stating in writing:
“There are a number of restrictive clauses which may affect us later on, and unfortunately, the contract does not allow us for adjustments or amendments. As such, I believe it would not be suitable for us to continue at this stage. I wanted to inform you as early as possible to avoid any unnecessary inconvenience on your side.”
As outlined in our published terms—available on our application form and included in our initial offer email—if an applicant withdraws after placing a holding deposit, that deposit is non-refundable. This is in line with standard industry practice and government guidance, as the property is reserved and removed from the market during this time.
We strongly reject the unfounded claims made in this review. We strive to operate transparently, professionally, and in full compliance with the law, and we regret that the applicant feels otherwise.