DON'T fall for the "free" trial!!
After receiving a free trial, I was charged over 20 dollars for a subscription I did not want. I canceled the day after I was charged. Mind you, I did not access this service at all since the first day of the free trial. I am a single, unemployed mother with no income and I relayed this to customer service when I requested a refund. Once again, I did not, and will not, be using the service so I assumed this would be no issue. They proceeded to "prorate" me 11 dollars for "the remainder of the service"... I canceled 1 day after I was charged for a service I did not access or use. Absolute joke, terrible customer service.
People using resume lab are clearly seeking work and here this company is taking advantage of people. There are free services that do the same thing. Seek them out!
Reply from ResumeLab
Hello,
We appreciate you sharing your experience. We sincerely apologize for any confusion or frustration you may have experienced with our website. We want to assure you that our service is transparent, and we provide a clear overview of our subscription model and billing terms before, during, and after the sign-up process. We understand your concerns and would like to provide some clarification.
First, it's important to note that our platform offers two account types: basic access and full access. The basic access account allows users to explore the builder and create documents, but only permits downloading in plain text and lacks premium features. The full-access account, available for a small fee, includes additional functionalities like printing, emailing, and downloading documents with our copyrighted templates as well as other services for your job searching (cover letters, job interview tips, etc.).
Next, our service works like a subscription. After the initial fee, which grants full access to all features, if the subscription is not cancelled within 14 days, it automatically renews into a paid monthly plan to maintain uninterrupted access. These conditions are presented clearly during the registration process, including at the point of purchase, within the terms and conditions, and again in the confirmation email sent immediately after the initial payment. This message outlines the subscription terms, billing frequency, and cancellation information to ensure full transparency. You can also see it reflected in your account details "Settings/Subscription Overview/View billing history".) We understand this information may be overlooked and recognize the importance of clarity at all stages of the customer experience.
Finally, to provide you with the support you need, please look for a message from Trustpilot asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Best regards.