Bought nordicktrack bike in 2021 for…
Bought nordicktrack bike in 2021 for 1600$ worked well until today. Console and bike won’t turn on. Tried all suggestions on line. Unable to talk to live person. On hold two hours. No response from customer service. Only a chat bot. When reach service department, quoted over 300$ just to see bike, with no guarantee can fix it, doesn’t include parts, or repairs. Finding many complaints online about failing consoles that are over 400$ to replace. Left with useless piece of metal. Poor customer service.
Reply from NordicTrack
Stephanie
We are sorry to hear that the console on your bike stopped working properly and that you didn’t receive the prompt service you felt you deserved. Your feedback regarding this experience, as well as the cost to repair your machine is important to us and will be passed on to the appropriate teams.
If you choose to move forward with repairing your unit, you can contact us at my.iFIT.com.
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