Yin

After 2 chats, the responses are clearly unintelligent and crap. I cancelled and am still asking for refund. I signed up for an annual plan, which is stupid. (Note to self: Dont sign up when you're in a hurry.)

Reading their fine print, if you cancel within 14days (applicable to long-term subscription) and have less than 10 messages, they would refund. - The 2 chats had a total of 2 and 6 messages/exchanges, respectively. - Still waiting for a professional response AND refund.