Prices are good, customer service isn’t
The prices are good but the service after purchase isn’t. Orders are a week later than planned (still hasn’t arrived) and when contacting support on a new delivery date (in order to plan installation by local company) I get no answer.
Also not possible to cancel order even though it hasn’t been shipped after 16 days. Customer service says I have to wait till it’s shipped, reject the package at the door, and let them send it back. I ordered an airconditioning unit, but then decided to go for a bigger unit, so I ordered that as well. Cancelling the first order hasn’t been possible and I have more than 1000 euro’s locked up and waiting because they want to ship it first (again, still hasn’t been shipped after 16 days). They claim the reason is because they work in a logistical warehouse, which I understand, but it’s been so long it must be possible to get that package out of the process.
When asking about product information before purchasing they reply very quick, which is nice.