A. S.

Switzerland

Reviews

Review of Booztlet.com

Rated 1 out of 5 stars

Returned item was never refunded

June 4, 2025
Unprompted review

Reply from Booztlet.com

Dear customer,

Thank you for taking the time to leave a review.

We always do our best to make sure you have an amazing shopping experience with us. We of course apologise for the inconvenience of your return but we can assure you we do our best to help you.

Since you have not provided an order number in your review, I am having difficulty contacting you. You are very welcome to contact our fantastic customer service who can help you if you have any questions or further feedback for us. You can find our contact information here: https://www.booztlet.com/eu/en/customer-service/topics/about-booztletcom/customer-service-opening-hours-contact-details

Best regards,
Mariann, your Booztlet.com team

Review of REVOLVE

Rated 5 out of 5 stars

Great experience

Multiple orders so far, all went smoothly and good returns handling and refund in case it doesn’t fit

July 10, 2025

Review of RDR BIKES SRL

Rated 1 out of 5 stars

Beware, now reporting to police

I ordered an expensive carbon road bike with premium components. What arrived was a misconfigured mix of lower-tier parts, some of which are technically incompatible, making the bike unusable without extensive modifications.

After raising this with the seller, I was met with denial and gaslighting. No interest in resolving the issue, no acceptance of return responsibility. I had to cover return shipping myself and even then, the seller failed to provide the proper customs documentation so the bike is now stuck at a warehouse with no resolution in sight.

I’ve also noticed something strange: multiple negative reviews I’ve seen over the past weeks have disappeared from this page and Google. It gives the impression that someone is actively managing the ratings to keep the profile clean.

Given the scale of the financial damage and the seller’s refusal to cooperate, I will be filing a formal complaint with the Italian authorities for commercial misrepresentation. I have kept detailed records of the order, delivery, communication and return attempt. I would strongly recommend buying elsewhere given the behaviour I experienced

June 2, 2025
Unprompted review

Reply from RDR BIKES SRL

We are genuinely surprised by the content of this review, as we have no record of any order or contact from the author, nor any similar case among our customers.

Furthermore, we would like to clarify an important point: it is not possible to delete genuine reviews on platforms like Google or Trustpilot. These platforms only allow the removal of content that violates their guidelines, such as fake, offensive, or non-experience-based reviews.

We therefore invite the author to provide concrete details to support their claims; otherwise, we will be forced to report the review as potentially false or defamatory.

We remain available for any clarification and thank all our genuine customers for their continued support and honest feedback.