Awful experience
Awful experience. My interior designers ordered a bathroom vanity (Wallace 36" Single Vanity) which shipped in three parts - the base cabinet, the stone countertop, and the sink basin. The countertop crate arrived empty with no stone countertop. Just the foam packaging and manual. I was told to wait another month for the replacement to come. It did eventually come, but then when my plumber went to install the sink we realized they did not include the under sink mounting clips - just the screws and washers. But NO clips. These clips were missing from both of the manual packets (manual came in a plastic bag with the screws and washers) from both of the shipments... so we had to order clips from a different source. Total inconvenience, and now my plumber has to come back a different day. There is ZERO quality control when they package and send out their shipments.
THEN, I also ordered a surface bolt for double doors we had installed (Plain Surface Bolt) only to literally have it break within two weeks of use. The small metal bead that is supposed to catch and hold the bolt in place popped out. Now the one I ordered is suddenly no longer available. So I had to order the same one, but in a larger size so I could get the right finish and have my screw holes that were already drilled into my new doors to match up. If not for the screw holes, I would have ordered a different surface bolt from a different company entirely.
SUPER annoyed with this company. Super shitty shipments - buyer BEWARE with anything you order from them. Your item may come missing important parts! Quality overall is not impressive.