The Medico I see is on the DKV Panel…
The Medico I see is on the DKV Panel and visits and consultations proceed smoothly.
He is multi-lingual and a fluid English Speaker.
He has attended to me a couple of times.
The Problem with DKV is if one needs further treatment. Getting authorisation is not easy. 'They will get back to me as soon as possible.'
This might be OK for Brits on NHS but it doesn't suit me who has been used to superb service and care by Private Medical Practitioners.
Reply from DKV Salud
Thank you for sharing your experience. We're glad to hear that your consultations with your doctor have been satisfactory and that you’ve felt well cared for.
However, we're sorry that the authorization process for additional treatments did not meet your expectations. At DKV, we are constantly working to improve our response times and provide a more agile and efficient service.
We appreciate your feedback, as it helps us identify areas for improvement. If you wish, we’d be happy to review your case more closely through atencion.cliente@dkvseguros.es.
Best regards