Charged $936 for service I never used - avoid at all costs
WARNING: Jasper AI has billing practices that border on fraudulent. I signed up for their 7-day free trial 2 years ago, attempted to cancel before it ended, but somehow they've been charging me $468 annually ever since. Total damage: $936.
The Problems:
- Continued billing after I believed I had cancelled during trial.
- Zero value received - I barely used their service after the trial period.
- Refused to provide any refund despite clear evidence of no usage.
- Customer service went completely silent after I escalated my case.
Their Response: Initially denied my refund request citing their "7-day policy" even though I never knowingly subscribed. When I asked for escalation to a supervisor, they stopped responding entirely. It's been over 48 hours with no response, violating their own stated response time.
Pattern of Behavior: After researching, I found dozens of similar complaints from customers who thought they cancelled but kept getting billed. This appears to be their business model - trap people who think they've cancelled and hope they don't notice.
My Advice: Avoid Jasper AI entirely. If you must try them, use a prepaid card or virtual card number. Take screenshots of your cancellation process and monitor your credit card statements religiously
Currently pursuing chargeback and filing complaints with BBB and state consumer protection agencies. No company should be able to charge $936 for services never used.
Save your money and use Claude or any of the many free alternatives instead.