NC

Nick Cook

United Kingdom

Reviews

Review of Open Infra UK

Rated 2 out of 5 stars

No out of office helpline?

We arrived home this evening to find our Open Ifra broadband was down. I have searched online (using my phone) for a help line. The only number I could find does not work out of office hours! How can there be no technical helpline available 24hrs/day when customers may bev relying on a reliable broadband service?? Am I missing a number??

September 23, 2025
Unprompted review

Reply from Open Infra UK

Hi Nick,

Thank you for getting in touch. We completely understand how frustrating it is when your broadband isn’t working and support isn’t available outside office hours.

At the moment, we unfortunately don’t have 24/7 technical support, but we take your feedback very seriously and are reviewing how we can improve accessibility for our customers.

We want to ensure that the issue is resolved and will therefore contact you directly to follow up and assist you.

We sincerely apologize for the inconvenience and appreciate you taking the time to inform us.

Kind regards,
Shawn
Customer Service

Review of Evri

Rated 1 out of 5 stars

Package bigger than expected, continuing story!!

Further to my comments earlier there still has been no further information from Evri!! Apart from one email -
"I work in the local depot and I’m liaising with the team here to get the parcel on the move as quickly as possible. As soon as it’s with the courier, they’ll notify you of the time window for delivery.

If you need any further assistance on this query please let me know and I’ll be happy to help."

I requested further assistance and heard nothing at all!!

July 4, 2025
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley

Review of Evri

Rated 1 out of 5 stars

Package "bigger than expected"

My parcel was due to be delivered last friday, however apparently it was larger than expected and they are trying to deliver with a larger vehicle!! Evri picked it up from the supplier so how can it be larger than expected??
It is impossible to communicate with Evri, only chatbot!!
I would happily go to the depot and pick it up myself.

The response from Evri was of no use whatsoever I am afraid. The telephone number gets me no where! There is not an option to leave a voice message!!! The website address takes me to the Customer Help page which again is of no use!

Why cant Evri contact me directly?

July 4, 2025
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky