Avoid use, try any other delivery service
They are coming late or not calling the door bell, just call the phone number. So when youre phone was on silent mode and you have been at home whole day, you are not getting you groceries and also your money back. You can go on the other side of the city to deliver it yourself. Customer service unfriendly and unhelpful, sending happy faces telling you, that you are not getting your money back.
Reply from picnic.nl
Hello! Thanks for the review. Thank you for sharing your experience. We’re truly sorry to hear how things went. Especially after waiting at home all day. It’s incredibly frustrating to miss a delivery because the doorbell wasn’t used, and we completely understand how disappointing it must have been to then be told you had to pick up your groceries yourself. We also regret that your contact with our customer service didn’t feel supportive. That’s absolutely not how we want anyone to feel. We take your feedback seriously and will look into this carefully to see where things went wrong and how we can improve. If there’s anything still unresolved, please reach out again. We’re here to help.