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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the convenience and time-saving aspect of the service, highlighting the easy-to-use app and the possibility of ordering from home. People find the product selection good, with fresh items and reasonable prices. The friendly and helpful delivery staff is also frequently mentioned. Consumers also appreciate the reliable delivery service and the company's responsiveness in resolving issues. However, opinions on order, delivery service, and customer service are mixed, with no strong consensus among reviewers. Some customers have noted issues with products being out of stock and some issues with packing.

Based on these reviews

Rated 4 out of 5 stars

I’ve been a satisfied client for years, very reliable and good service, friendly staff and good customer service. Recently there was some packing issues, when things got damaged, but after a few repor... See more

Company replied

Rated 4 out of 5 stars

It’s so easy! The delivery is super friendly and punctual. Whenever there’s an issue, it’s always quickly resolved. Recipes and quality of the products can be improved.

Company replied

Rated 4 out of 5 stars

Easy to order and the luxury that your shopping is brought to the door. The meals/recipes is really handy on the question, what do we need to eat. 4star and not 5, still sometimes getting my frozen st... See more

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Rated 4 out of 5 stars

Easy app, but all the complete cooking menu’s are with a lot of the most expensive products. Perhaps give options per kind of products you need.

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Rated 5 out of 5 stars

Picnic makes getting high quality groceries very convenient and easy. Their app is the best online grocery app I’ve ever used. Their fresh produce is excellent quality, I have no reservations ordering... See more

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Rated 5 out of 5 stars

What an amazing way of doing groceries. I’ve been using the app now for a while. No more dragging your groceries, but delivered at your doorstep. I love the possibility to add your old order again to... See more

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Rated 5 out of 5 stars

Over time customerservice got a little less giving, but the response time is still pretty impressive! Please not stop with the chat option in Whatsapp. The majority of the products delivered are of ve... See more

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Rated 5 out of 5 stars
Verified

I've already had 30+ deliveries. Always fresh, almost always on time. Good prices and wide variety. A couple of times some products were missed or damaged. However, right after I reported the issues i... See more

Company replied

Rated 5 out of 5 stars

PicNic in the Netherlands is a nothing short of a life changer in particular for modern families. From the start in Leiden since 2017/18 we have been a fan!!!! It saves so much time not having to go... See more

Company replied

Rated 5 out of 5 stars

Easy ordering, great range of products, simple to use website and promotions that are worthy of buying. Also the delivery system is great and almost always on-time according to what the app states.... See more

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Rated 5 out of 5 stars

Very handy and simple! They have many products and often they have offers. Some things are less expensive than in physical supermarkets, for other things it might be better to check the prices.

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Rated 5 out of 5 stars

I have been a happy customer for a few years. They are always very helpful, both the delivery and customer service. There are hardly any issues ever. And if there is something wrong, they fix it immed... See more

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Rated 5 out of 5 stars

Good service, delivery times are usually accurate and timely notices are given when there are delays. Always something as a reward when there are inconveniences. Easily reached by WhatsApp and help is... See more

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Rated 5 out of 5 stars

Great service! Great prices! Makes my life so much easier. And they have environmental friendly ambitions which I think is really important nowadays.

Company replied

Rated 5 out of 5 stars

I have been a customer almost from the beginning and always they are very custom friendly.Good fresh products, good prices always on time delivery.Easy website to deal with. Chapeau!!!!!!

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Rated 5 out of 5 stars

Doing the groceries from your home, and receiving it at your door. Within 10 minutes everything has it’s place. Saves a massive amount of time. Prices ok, delivery prompt and very friendly.

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Rated 5 out of 5 stars

We have been using picnic for more than a year now and we are extremely happy with the service, the quality of the products, and with the prices!

Company replied

Rated 5 out of 5 stars

I love to do my grocery's this way I can budget at home relaxed taking my time to get it as cheap as possible. The home brand of picnic is fine no differents with real brand products. Thank you

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Rated 4 out of 5 stars

Products are easy to find. Making is grocery-list is very easy. However, there are lots of changes every time, that a product is not available anymore. This is very annoying.

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Rated 5 out of 5 stars

Good selection of products, excellent quality. Good value for money. Delivery always on time. Drivers always friendly.

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Rated 5 out of 5 stars

I love the meal suggestions. Ingredients and important how to cook it! Haha. So many lunch, dinner variations. Great! All fresh.

Company replied

Rated 3 out of 5 stars

Pretty good to do groceries. Two things to improve: 1. Expand the offerings. I miss some products that other grocery stores have. 2. The app is a CPU hog. If I don't kill it, it drains the battery o... See more

Company replied

Rated 5 out of 5 stars

It’s very easy to orden the groceries in the App and there’s a lot of choice and the quality of the food is fresh and good. In the App they show you the exact time of arrival. The drivers are kind a... See more

Company replied

Rated 5 out of 5 stars

Always availability for delivery within a day or two. Excellent customer service. On time delivery. Great selection of products. Overall very happy. Any rare problems or breakages and it is resolved i... See more

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Rated 5 out of 5 stars

On time delivery . Reasonable price. Please try to also have option to chose English as a language

Company replied

Rated 5 out of 5 stars

Always do what they promise,always on time, always kind and polite deliverers, and fantastic that they take all kinds of bottles in.

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Rated 5 out of 5 stars

With picnic we save a lot of time. No need to roam the supermarket for hours a week. You just order together from the couch or easy on the go.

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Rated 5 out of 5 stars

Alwase on time Nice people Never had problems Alwase good deliverie time stams to choose frome

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Rated 4 out of 5 stars

Easy to order and good quality food, also when something isnt in stock you get an alternative or a refund

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Rated 5 out of 5 stars

Lot of choice in the app, good prices en ordering is easy. When the food is delivered, the person who brings it is always nice and friendly.

Company replied

Rated 5 out of 5 stars

This is a great way to save time while doing groceries. I can easily order everything I need and receive it next day.

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Rated 5 out of 5 stars

I love this way of groceryshopping. Its easy. You can read a cookingbook and take youre mobile and then do the shopping. You don’t have to leave the house. And they will take you bottles back.

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Rated 5 out of 5 stars

Picnic is super top! Time saving, kwaliteit, goede service! Super blij mee

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Rated 5 out of 5 stars

Very nice easy to use and quick. Very large assortment, easy to order and allways nice delivery people. I do not know how to do without.

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Rated 5 out of 5 stars

I think Picnic is a nice online supermarket with a friendly appearance, good service, a good range and an attractive fixed discount scheme when purchasing multiple items of 1 product.

Company replied

Rated 4 out of 5 stars

Clear app, easy to use. Good food and friendly and fast personel. Some more biological food would be nice.

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Rated 5 out of 5 stars

What an awesome service and customer support. Delivery is right on schedule. When products are not in stock they are swapped for similar products AND taken from your bill. (so that you receive the alt... See more

Rated 5 out of 5 stars

Great service, fresh products and accurate delivery times! More slots for ordering (Ah and Jumbo you need to do at least 1 week in advance, with picnic I can even do the day or teo before). I was 1 ye... See more

Rated 5 out of 5 stars

I just don't get the whole lotta negativity in here. Picnic just rules! We're customers for years now and there wasn't a SINGLE freaking thing where I would say "OK, we're not doing business with t... See more

Rated 5 out of 5 stars

Absolutely EXCELLENT service! Received all products at the exact time we requested. Very efficient and great that the plastic bags can be recycled and that they collect the statiegeld too. Fabulous co... See more

Rated 2 out of 5 stars

We will be going back to a regular supermarket. We had two cases where we ordered meat and fish and it expired on the same day. This should come with either a discount (that every supermarket offers)... See more

Rated 2 out of 5 stars

They make me crazy and hate them because of all the ads ruining my gaming experience. Most other ads I don't mind(gaming industry has to make money somehow, I understand) but Picnic ads always have th... See more

Company replied

Rated 5 out of 5 stars

It is a great app, the products are always of good quality. If not, they will send new products or a refund. The app is constantly improving and getting better 👍🏻

Company replied

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  1. Food, Beverages & Tobacco

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Contact info

3.5

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Picnic makes my life so much easier!

November 1, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Hi! Thanks for your review.

So great to hear that Picnic makes your life easier. We’re really happy to hear that and hope to keep making your shopping easy and fun ❤️ Thanks for your kind words, see you soon!

Groeten,
Team Picnic

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Rated 1 out of 5 stars

Refusing to redeliver order

Refusing to redeliver order. Refusing to refund. Provided no communication from their side. I've been a regular customer for more than a year but this is the last time.

October 27, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Dear Andre,

Thank you for your review! We are sorry to hear that you had this experience. Could you please email us at service@picnic.nl so we can look into it together?

Thank you in advance.

Kind Regards,

Team Picnic

Rated 1 out of 5 stars

They have camera vidio everywhere …

They have camera vidio everywhere almost in WC and check you 5 in 5 minutes and the sistem is very bad look like in jail and the food is wht you hv for freee is expire ans people are getting sick every day and than you get sick from food and take all of crazy things from there and if you call sick they say u are out . Very bad place to work .Het is een heel strenge werkplek en er hangen bijna op de toiletten camera's, je wordt gecontroleerd. Elke 5 minuten word je gedwongen om als een slaaf te werken tot je neus bloedt, het eten dat daar gratis is, is over de datum en ruikt vies. Als je daarvan eet, word je de volgende dag misselijk en als je niet komt werken, word je ontslagen. Er zijn daar heel vreemde mensen en het lijkt een heel slechte werkplek te zijn en ze dwingen je om elk weekend te werken. De mensen daar zijn ziek en het systeem van de plek is ziek. 🤮🤢 alot of people losing their job there just bcz they eat expirate food and they take bacteria . They dont care .next day u are out this happning with me and with more of my collevas they are not cheching the food and is happening to me allready 2 times with the food after this they fired me . Picnic is a sick place go there if u wanna get sick .

September 1, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Dear Novacovici, thank you for your feedback.

To ensure a safe and secure working environment, we have cameras in place, always with respect to privacy regulations.

Our kitchen team puts in their best effort every day to provide nutritious meals. All food is prepared and checked in line with strict Food & Safety Guidelines. If you ever felt unwell, we’d really appreciate the opportunity to speak directly to us. Your health and safety are very important to us.

Additionally, we have clear procedures in place for reporting sickness, which we encourage everyone to follow.

Thank you again for your input, it helps us improve.

Rated 5 out of 5 stars

Easy ordering and good delivery

August 27, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Hi Jessica, thank you so much for writing a review. I am glad to hear that you are content with our services and delivery 😊. Let me know if there is anything else I can help you with! All the best, Team Picnic.

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Rated 1 out of 5 stars

Fake availability and even worse customer service

Used to be a great concept but has gotten terrible over the years and the customer service is even more terrible. They will put stuff on display but most of it will not be available when they deliver, the result? Finding out at 8PM that you have no dinner, not just once but almost each time you order. If you got the stuff on discount they will also not give you the difference back or give you the option to put it again in your cart which means that when they make a mistake you will pay for it especially if you’ve already ordered the stuff around the meal. Customer service gives 0 fs bc they know ppl will continue to buy anyways. Super snarky and definitely avoiding from now on (as someone who only used to buy groceries here).

July 24, 2025
Unprompted review
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Reply from picnic.nl

Dear Daphne, thank you for your review. We are sorry to hear that you did not have a positive experience with our service. The service you describe is not the service we want or should offer, so we apologize that you have experienced it this way. I would like to pass this on to our packing centre and customer service team, but I need your specific details to do so. Would you please contact service@picnic.nl? We would be pleased to assist you further so that we can pass on the feedback and find a solution for you where necessary.😊 Kind regards, Team Picnic.

Rated 1 out of 5 stars

Avoid use, try any other delivery service

They are coming late or not calling the door bell, just call the phone number. So when youre phone was on silent mode and you have been at home whole day, you are not getting you groceries and also your money back. You can go on the other side of the city to deliver it yourself. Customer service unfriendly and unhelpful, sending happy faces telling you, that you are not getting your money back.

July 4, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Hello! Thanks for the review. Thank you for sharing your experience. We’re truly sorry to hear how things went. Especially after waiting at home all day. It’s incredibly frustrating to miss a delivery because the doorbell wasn’t used, and we completely understand how disappointing it must have been to then be told you had to pick up your groceries yourself. We also regret that your contact with our customer service didn’t feel supportive. That’s absolutely not how we want anyone to feel. We take your feedback seriously and will look into this carefully to see where things went wrong and how we can improve. If there’s anything still unresolved, please reach out again. We’re here to help.

Rated 1 out of 5 stars

Driver arrived earlier without notice

Driver arrived earlier without notice, with the app showing the wrong time. Now company refuses to reschedule delivery and instead I have to move 1 and a half hours away to get my groceries.

June 28, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Hi there, thank you for writing a review. I am sorry to hear that you have had this experience with us. I would like to investigate this, because this is not the level of service you should expect from us. Could you please email us about this, and could you refer to this review? Our emailadress is service@picnic.nl. I would like to hear from you, so I can help you with this unfortunate situation. Thank you in advance.
Kind regards, Team Picnic.

Rated 1 out of 5 stars

Incomplete delivery

In complete order Frozen foods missing,
I was advised by driver two bags were missing from my order, be he didnt know the contents. I checked and tried to contact Picnic, i sent a text via their app at 12:30 did not get A response until 15:30. Chat line no answer. Finally managed to get someone on tel, who promised to investigate and call me back, i am still waiting for that call.
My last 3 orders have had issues, either missing or damaged items, the costs were refunded, however I then had to goto a supermarket to purchase the missing items, which defeats the whole object.

June 29, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Hi Trevor, thank you for writing a review. I am sorry to hear that your recent order was incomplete, and that you have had multiple issues in your last few orders. I completely understand that you are frustrated about this. I would like to look into this to find out where this went wrong, so we can improve our service. Could you please send us an email at service@picnic.nl? Then I can check how I can compensate you for all this trouble as well. Thank you in advance.
Kind regards, Team Picnic.

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Rated 5 out of 5 stars

More than satisfied

Good produce, good prices, reliable delivery, friendly and prompt service. Particularly good feature: package service

May 24, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Hi there! Thank you for your positive review. We are glad to hear that you are happy with our prices and products, and especially with our package service!😊 Kind regards, team Picnic

Rated 5 out of 5 stars
Verified

Great online supermarket

I've already had 30+ deliveries. Always fresh, almost always on time. Good prices and wide variety. A couple of times some products were missed or damaged. However, right after I reported the issues in the app, I was fully compensated. So far so good!

May 17, 2025
picnic.nl logo

Reply from picnic.nl

Hi Mikhail, thank you for writing this positive review! I am happy to hear that you are content with our services. I hope there are many more deliveries to come 😉. See you next time! Kind regards, Team Picnic.

Rated 1 out of 5 stars

Avoid Picnic

Avoid Picnic — completely unprofessional and disrespectful experience

I had one of the worst interview experiences of my life at Picnic. If this is how they treat people before even hiring them, I can’t imagine how bad it is to actually work there.

From the moment I arrived, the woman conducting the interview was cold, rude, and completely lacking basic respect. She sarcastically told me to grab a coffee — only for me to find out there was no water. When I mentioned it, she got annoyed instead of simply fixing the issue.

The “interview” itself was even worse. I barely sat down before she said one sentence:
“The decision is already made. We won’t take you because you rescheduled your interview too many times.”

So why did you waste my time and invite me in the first place?

This wasn’t a professional experience — it was a complete joke. No explanation, no basic courtesy, just judgment and attitude. I will be reporting this behavior and posting my experience everywhere job seekers look for honest reviews.

Honestly, it’s better to stay unemployed than work in a place that treats people this way. Picnic should seriously consider who they let represent their company.

April 23, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Hi, thank you for taking the time to share your experience. We’re sorry to hear the job interview didn’t meet your expectations. At Picnic, we value respectful and open communication, and it’s important to us that everyone feels treated fairly. We’ve shared your feedback internally and will use it to reflect and improve. We appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Very happy with Picnic!

Delivery always punctual on time, perfectly done!

March 16, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Hi Alicia, thank you so much for writing a review. I am glad to hear that you are content with us and our services 😊. Let me know if there is anything else I can help you with! All the best, Team Picnic.

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Rated 5 out of 5 stars

The friendly service and the fast…

The friendly service and the fast delivery, every time.

March 24, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Hi! Thanks for the review. Glad to hear you are enjoying Picnic´s fast deliveries. We hope to see you soon! Regards, team Picnic.

Rated 5 out of 5 stars

PicNic is a life changer…

PicNic in the Netherlands is a nothing short of a life changer in particular for modern families. From the start in Leiden since 2017/18 we have been a fan!!!! It saves so much time not having to go to the groceries store.

On top of that, the products are high quality (try the fresh oysters…) and value for money. Keep holding this course PicNic! 5 stars!

March 16, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Hi Stephan! Thanks for the review. I am glad to hear you've been enjoying Picnic for almost 10 years! Hopefully we may deliver your groceries for many more years. See you soon!

Rated 5 out of 5 stars

Super easy use of app

Super easy use of app, excellent delivery

March 23, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Thank you for sharing your positive experience!

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Rated 5 out of 5 stars

Lot of choice in the app

Lot of choice in the app, good prices en ordering is easy.
When the food is delivered, the person who brings it is always nice and friendly.

March 23, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Hi Annelies! Thanks for your positive review! I'm glad to hear that you're satisfied with our service. I hope we'll see each other again soon with the groceries!

Rated 5 out of 5 stars

Good choice in products

Good choice in products, fair price and excellent service

March 10, 2025
Unprompted review
picnic.nl logo

Reply from picnic.nl

Thank you so much for your kind words! 😊 We're glad you're happy with our product selection, pricing, and service. We look forward to serving you again soon!

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