2 failures in 5 is too much failure.
I booked 5 movements for a total of 16 tour passengers that had early AM departures. I fully expected that confirmations meant they would be picked up and delivered as contracted. Some rides arrived much earlier than reserved and were leaving at time guests caught them. 2 rides were a no show, as Jay Ride had not actually confirmed that the services would be available before confirming with me. If you intend to provide service as a middleman entity, I do expect 100% success.
Reply from Jayride
Hello Shawn,
Thank you for taking the time to post a Trustpilot review. We are sorry to hear about what happened. Jayride prides itself in providing seamless airport transfers and this is definitely not the kind of service we want our travelers to have.
To help us with our investigation and determine what happened, please provide us with the Jayride Booking ID. Alternatively, you can send us an email at bookings@jayride.com.
We look forward to hearing from you.
Cheers,
Ray