Morgane de Salvage

United Kingdom

Reviews

Review of Green Chef UK

Rated 1 out of 5 stars

First and last order

First and last order last week, one whole meal missing and ingredients/recipe cards missing too. Out of 3 avocados ordered, one was smashed in the box, the other one was unedible. Some other ingredients weren't in great shape, certainly not as fresh as the I ones I would have picked myself. No email address available, you have to go through chatbot or phone. Not easy to cancel subscription, you have to dig through the FAQs. Box was left in play sight, contrary to request in their app and via Evri who delivered. Shame as the meals we did manage to make were actually quite nice.

September 9, 2025
Unprompted review

Reply from Green Chef UK

Hi Morgane,

Thank you for taking the time to share your feedback with us. I'm really sorry to hear about your experience with your first box, from missing meals and recipe cards to the condition of the ingredients and the delivery issues. This certainly isn’t the standard we aim to provide, and I completely understand how disappointing this must have been for you.

We truly appreciate you pointing this out, as it helps us improve and make things right for our customers. It's great to hear that you enjoyed the meals you were able to prepare, and we're sorry the rest of your experience didn’t match that quality.

Please know we’re here to help. If you have any further questions or would like to speak with us directly, our Customer Care team is available 7 days a week from 9:00am to 10:00pm at 020 4538 1121.

Thanks again for your valuable feedback, and we hope we get the chance to make this up to you in the future.

Warm regards,
Ann

Review of Gousto

Rated 1 out of 5 stars

First order, won't go further

Subscribed earlier in the week for Weds delivery, no trace of the order and no tracking details available. Will not use again.

September 3, 2025
Unprompted review

Reply from Gousto

Hi Morgane, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #8961302. Best wishes - Sophia

Review of Wickes

Rated 5 out of 5 stars

Kitchen remodel

We had a whole kitchen remodel and Megan was our design consultant. She handled the whole process with a lot of professionalism and attention, and patience. It took us a lot of back and forth to get to the perfect design but Megan was always available and offered support throughout. We were in really good hands. The installation took a little longer than expected and there was a bit of a delay getting missing parts which was disappointing, the delivery then seemed quite disorganised although communication was not an issue. Our installers were also professional and have produced a near perfect kitchen for us. We're grateful for the quality of the service we have received.

May 12, 2025
Unprompted review

Reply from Wickes

We appreciate you sharing your kitchen remodel experience. We're happy to hear that our design consultant was professional, attentive, and patient throughout the design process. We'll address the delivery and installation feedback you shared.-PP