They are NOT an authorized GPU distributor!
I was planning to buy a PowerColor GPU and found it suspicious that CompuMail does not list any warranty info on their product page, unlike many other online shops who list a 3-year warranty. For reference, this is an excerpt from PowerColor's warranty page:
> "PowerColor provides warranty for brand new PowerColor (own design) graphics cards purchased thru our authorized distributors and sellers. For more details, please kindly contact our local distributors and sellers where you purchase. To insure your right, please always check with the reseller / purchase store for the warranty details and repair process."
Consequently, I called CompuMail's customer service and asked about the GPU's warranty and was told to refer to the manufacturer about such issues. I also asked whether they were an authorised distributor and was met with a plain "no" (I even asked again to make sure there was no miscommunication).
Now it is clear without a shadow of a doubt that one should not expect any manufacturer warranty support from CompuMail on PowerColor components, and likely many other products too. Of course, I decided to not buy the GPU from CompuMail.
It's baffling how CompuMail thinks it can compete with other shops when they do not even provide one of the most basic things that buyers look for when purchasing PC components.
Reply from Compu-mail
Hello GPU Enthusiast,
Thank you for your review and for taking the time to share your concerns.
You are correct that we – like the vast majority of retailers across Denmark and Europe – are not an authorized distributor, but operate as a reseller. This is entirely standard practice in the industry and does not in any way mean that we waive responsibility or legal obligations.
As a Danish retailer, we are fully bound by EU consumer law, which guarantees 2 years of warranty coverage (statutory warranty) regardless of the manufacturer's own policies. This means you are always entitled to support through us if a product turns out to be faulty.
In some cases, manufacturers may offer additional warranty coverage (such as 3 years), but this often requires product registration and purchase through an authorized partner. That additional coverage is at the discretion of the brand and not something we as resellers can guarantee.
We apologize if there was any confusion during the phone call – we appreciate the feedback and will make sure to communicate this more clearly moving forward.
Should you have any further questions, you're always welcome to reach out to us directly. We're happy to clarify our warranty terms or assist with any product concerns.
Best regards,
CompuMail Customer Service