Ege Kibrislioglu

I rented an electric car from Alamo Marseille Saint-Charles on July 31st, 2025. Within minutes of leaving the agency for a holiday trip to Cannes, the car showed a “power limited” alert and entered turtle mode, despite being 80% charged. I was on the highway, with cars going 130 km/h around me, and my car couldn’t go above 70. At one point, I had to stop on the emergency lane because it wouldn’t even go uphill anymore.

I immediately called roadside assistance. A technician came after 30 minutes, but since I had turned off the car, the alerts were gone. He didn’t test anything, changed a few settings, and told me it was fine. Of course, the same issue happened again right after. What should have been a 2-hour trip turned into 5 hours of stress and danger on the highway. I have a video of the entire incident.

The next day, I returned the car to the Cannes Gare location — it had no damage, no scratches, and clearly had a technical defect. Still, Alamo charged me €1700 on top of the rental price. They refuse to provide any explanation, no technical report, and don’t reply to my emails or calls. The report they filed doesn't show any accident — because there wasn't one. They simply withdrew a massive amount of money with zero transparency.

This experience has been financially and emotionally devastating. I had no responsibility in the malfunction, and yet I was penalized as if I caused damage. This is a clear abuse of customer trust. I’m disputing the charge with my bank and escalating it to consumer protection authorities.

I strongly advise others to be extremely cautious when renting with Alamo. If something goes wrong, even if it's the car’s fault you may be the one who pays for it.

I had an international flight with Transavia that was suddenly canceled just a few hours before departure. There was no real-time support or immediate solution offered. The replacement flight they suggested was more than two weeks later, which was completely unacceptable, especially for an international trip.

In urgent need to travel, I had to book a last-minute flight with another airline the next day, which cost me significantly more. I submitted a claim through their website, where they stated I would receive a response within 2 to 4 weeks. It’s now been over 6 weeks, and I haven’t received any response, update, or refund.

This whole experience has been stressful, expensive, and frustrating. I feel completely abandoned as a customer and disappointed in how Transavia handles critical situations. I honestly cannot recommend this airline to anyone who values reliability and basic customer service.