Used Siemens BSH repair service for a washing machine
Used Siemens BSH repair service for a washing machine.
Problem - washing machine works but is noisy on spin.
Initial visit - Tue 17th June - diagnoses fault. Will come back with part.
1st visit - Fri 20th June - returns and completely dissembles washing machine. Instals new part and then tells us it’s cracked and leaking. Washing machine now inoperable.
Manages to snap plinth on kitchen cupboards.
Will order new parts and return.
Mon 23 June - no news from Siemens so I call them. New part is out of stock and will be delivered in 2 weeks!
No offer of temporary washing machine or to cover cost of washing clothes.
Charlene ‘team leader’ - basically tells me there’s nothing they can do and I should just wait until I hear from them.
Terrible customer service.
Let’s see how long it takes to resolve this situation.
Reply from Siemens Home UK
Hi David,
Thank you for your review.
We’re very sorry to hear about the disruption caused during your repair, and we fully understand how frustrating this must be especially with your appliance now out of action. Your feedback has been noted and will be passed on to the relevant team for review. We appreciate your patience and hope to have the situation resolved for you as quickly as possible.
If you would like to discuss this further, please contact us on 0344 892 8999.
Donna
Siemens Home Appliance Customer Service