Scandinavian Airlines (SAS) Review
Scandinavian Airlines (SAS) Review – Poor Customer Support Ruined an Otherwise Good Trip
I spent nearly $900 for a one-way ticket from Tampa to Warsaw( via Atlanta and Copenhagen)with SAS, including extra luggage fees. While the flights were smooth, the experience after landing was the opposite — frustrating and disrespectful.
In Atlanta, SAS said the cabin was full and asked me to check my free carry-on bag. I agreed, trusting it would be handled with care. Big mistake. Two days after I arrived in Warsaw, I discovered that my black hard-shell carry-on was broken beyond repair — and SAS has done everything except take responsibility.
I submitted photos, filled out their forms, and asked for a very reasonable $50 refund. Instead, I’ve been dragged through a two-week circus of demands: a Property Irregularity Report (which you can only get at the airport), a purchase receipt, and even a request to research a comparable bag’s price online.
At this point, I didn’t just pay $900 — I paid in time, energy, and frustration. And that’s far more than I ever bargained for.
I’ll never recommend an airline that treats a cooperative customer this way. The real test of a company isn’t when things go smoothly — it’s how they respond when something goes wrong. And SAS failed that test.