Tickets
Dear Sirs,
Indeed, the service provided by Eventim was impeccable, and I am not aware if there is any possibility of cancellation or date exchange.
However, due to an error of my own — it is important to emphasize — I purchased the following tickets:
Entrance Parkett Seite li., Block Parkett Seite li., Row 5, Seat 10
Entrance Parkett Seite li., Block Parkett Seite li., Row 5, Seat 11
Entrance Parkett Seite li., Block Parkett Seite li., Row 5, Seat 9
for July 24th. However, we will only be in Berlin on July 29th, the date I should have selected.
Therefore, I would like to kindly ask for your assistance in checking whether it would be possible to exchange the tickets for July 29th, in the same category and seats if available, or at least proceed with a cancellation. Besides the frustration of not being able to attend a concert I was very much looking forward to, I will also bear a financial loss which, when converted to Brazilian Reais, is quite significant, further disappointing my plans to enjoy such an esteemed orchestra.
Thank you very much for your understanding and assistance.
Sincerely,
Lúcio Autran Dourado